Our Service

Jewelry needs to be taken care of regularly. We want to be your jeweler for life and we look forward to inviting you to our store year after year for cleaning, polishing and other maintenance that needs to be done for your jewelry. Services such as ultrasonic bath cleaning, polishing, rhodium plating, checking of mounts, size and length adjustment are free of charge and valid for life.

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Returns

We know that it is not always easy to know whether a piece of jewelry is just right for you or the person who will receive the jewelry. In addition to the statutory right of withdrawal of fourteen (14) days, we offer a return policy for sixty (60) days from the day you received your item. You can read more about the right of withdrawal and open purchase here.

To use your right of return, you need to inform us, preferably via e-mail at info@apshaps.se, of your decision to use the right of return before the return deadline expires by sending us a clear message. Include your name, address, email address and order number in the message. You can also fill in our form here.

Exchange

In order for it to be clear what you paid for your item, e.g. if you need to show a receipt in connection with taking out insurance for your jewelry, we do not offer a right of exchange. If you wish to exchange your item, you are instead welcome to return the item as above and then place a new order.

You can choose to pick up your item in store or have it sent to you. We ship our jewelry insured worldwide with FedEx and their subcontractors. We are responsible for the delivery cost.

Normally, FedEx can deliver directly to your home, but in some cases, e.g. for smaller towns, your order is delivered to a postal agent instead. You can follow your delivery yourself and get information about how delivery will take place using the tracking link that we send out.

The delivery time for jewelry can vary depending on the complexity of the design of your jewelry and whether we have your jewelry in stock before ordering or if we need to manufacture a new piece of jewelry. Estimated delivery time is shown on the respective product page. Postage time is then added, which may vary depending on where the item is to be delivered.

You can read more about our general terms and conditions here.

We offer free one-time ring resizing when you buy a piece of jewelry directly from us. Please note that you must notify us of your desire to change the size of your ring within sixty (60) days of the date you received your item. Please contact us if you are unable to provide information about whether your purchased ring needs to be resized within this time, and we will do our best to help you.

In the event of a size change, you must send the item back to us via FedEx or return the item to our store. We cover the delivery cost for the first size change. You are responsible for the cost of subsequent size changes and any associated delivery costs. The booking of pickup with FedEx is made by A.P. Shaps.

Keep in mind that it is not always possible to resize engagement rings as the band that holds the diamonds is not always suitable for this type of stress. If you want to change the size of an alliance ring that you bought from us, we offer an exchange for an equivalent ring in your desired size.
We also offer free engraving on engagement and wedding rings as well as on jewelry where engraving is possible.

To submit your piece of jewelry for sizing or engraving, please complete our form here and we will contact you as soon as possible.

We want to be your jeweler for life and are committed to helping you take care of your jewelry. We recommend our customers to submit their jewelry for an annual check-up which includes; checking of sockets, quality control and polishing. If you suspect that you may have damaged the jewelry, we recommend that you visit us as soon as possible for this type of check-up as well.

Cleaning of jewelry is done in an ultrasound bath which can be found in our store on Strandvägen. This service can be done Monday to Friday and is available as often as you wish. The process takes 10-15 minutes and we will at the same time do a quality check of the jewelry to ensure that it is in good condition.