SvenskaOur Service
Jewelry needs to be taken care of regularly. We want to be your jeweller for life and we look forward welcoming you back to our store year after year for cleaning, polishing and other services that may needs to be done to your jewelry piece. Services, such as, ultrasonic cleaning, polishing, rhodium plating, control of settings, resizing and size adjustments are complementary for the lifetime of the buyer.
Production Service
We understand that buying a fine piece of jewelry might seem like a big decision and we want all our clients to feel safe and confident during the whole process.
We will create your jewelry piece before you need to go ahead with a payment or commitment. If you would like to do changes to your design, this can easily be made during the production and if you, worst case, don’t like the piece at all, you don’t have any commitment to go ahead with the purchase.
Some exceptional pieces is not covered by this service and in cases like that, your sales representative will in detail inform you what is and what is not included before you’re going ahead with an order.
Return and Exchange
If you feel the need to return och exchange a piece of jewelry, you can easily do this -without reason- within 60 days. If you need to extend this time, please contact your sales representative.
Some exceptional pieces is not covered by this service and in cases like that, your sales representative will in detail inform you what is and what is not included before you’re going ahead with an order.
Personalization
Every piece of jewelry is unique and often symbolise special memories and occasions to its wearer. Most jewelry has the ability to be engraved and this service is always complementary. Your engraving can be done at the time of your order or afterwards. To do an engraving usually takes 1-3 days depending on the complexibility.
Cost: Free of charge
Resizing and Length Adjustment
Your jewelry piece should always fit perfect and have the highest level of comfort. Our goldsmiths will use their expertise to carefully shape your ring or adjust the length of your chain having in mind the respect of the original technical and aesthetic specifications. This process usually takes 1-3 days.
Cost: Free of charge
Preservation
A.P. Shaps wants to be your jeweler for life and we are highly dedicated to help you take care of your jewelry. Every year we will invite you back to our boutique for a yearly check-up which includes control of diamond settings, integrity check, conduction and vitality. If you have any concerns that your piece might have been exposed to damage, we recommend you to visit us in the near future to have this service done.
Cost: Free of charge
Cleaning
Ultrasonic cleaning can be done as often as you want and are boutique is open for this service from Monday to Friday. The process takes 10-15 minutes and our sales associates will at this same time do a quick quality check of your jewelry piece to ensure it is in a good condition.
Cost: Free of charge