A.P. Shaps FAQ

SHOPPING

How do I place an order on www.apshaps.se?

When you have found the product you would like to purchase, click on the ‘Add to Shopping Bag’ button to place it in your Shopping Cart. Go to your Shopping Bag and finalize your order by following the directions through to the checkout process. The order will not be complete until you have confirmed your Klarna payment.You can also place an order by calling us at +46 (08) 410 095 02 or emailing us at info@apshaps.se

What payment methods do www.apshaps.se use?

We currently use Klarna. You also can pay for your item by bank transfer. If you wish to pay by bank transfer, please contact one of our sales representatives by phone at +46 (08) 410 095 02 or by email at info@apshaps.se and a sales representative will guide you through the process.

Can you ship internationally?

Yes. We ship internationally via FedEx Express priority.

How will my jewelry be packaged?

Your jewelry will be packaged in a signature A.P. Shaps jewelry box and shopping bag. Every piece also comes with an A.P. Shaps certificate, and for jewelry featuring diamonds over 0.30 carat, a GIA diamond certificate. The box will be carefully packed and sent with FedEx Express, fully insured and trackable.

Do you offer complimentary resizing for rings?

Yes. We offer a free resizing of A.P. Shaps rings for the lifetime of the purchaser. A.P. Shaps will create an entirely new ring from those that cannot be resized (Eternity rings and rings featuring small diamonds circling the ring), which may have a four-week maximum delivery time.

Is all jewelry shown on the website available to purchase online?

No A.P. Shaps does not offer an online shopping service on our High Jewelry Collections, rare pieces and jewelry in which the diamond is over 2.00 carats. If you wish to purchase these jewelry items and can visit our boutique in Stockholm, call our sales representative and we will assist you by phone.

Is it possible to pick up my purchase from your boutique in Stockholm?

Yes. Please remember to bring your I.D. with you.

Are the prices shown online subject to change?

Yes. However, you will be charged the price listed on the day of purchase.

Is it possible to change my delivery method after I have placed an order?

Yes; however, this can only be made before the product has been shipped. Contact our customer service at info@apshaps.se as soon as you know the new delivery address, and we will do our best to assist you.

Why is the delivery time of some jewelry longer than other?

Some jewelry pieces are made upon request. Many of our engagement and eternity rings are made in a few sizes in-store. If you require another size, this will be made especially for you. Some jewelry pieces are more complicated to make than others; hence, they require a longer delivery time.

Is it possible to receive a piece of jewelry faster than the delivery time stated on the website?

We always do our best to ensure that you receive your item on time. If you have a specific due date, contact our sales team and we will find a way that works for both ends.

Where is your jewelry made?

Our jewelry products are made at the A.P. Shaps atelier in central Stockholm.

SHIPPING & RETURNS

How will you ship my purchase?

We use FedEx Express. A.P. Shaps fully ensures the package and your sales representative will send you the tracking details of your order once it has been processed.

Can I make a return?

Yes, you can make a return and they are always complimentary. If you want to return an item, please contact your sales representative at info@apshaps.se. We will prepare a return FedEx shipping label that will enable you to arrange a FedEx pick-up.You are also welcome to our physical boutique in Stockholm to return your item. After receiving the item, you have 30 days to return it to A.P. Shaps. If you wish to extend this period, please contact our customer service at info@apshaps.se.

Can I track my order?

Yes. Your sales representative will give you your FedEx tracking details once the package has been sent.

If I receive an order as a gift and return it, who will receive the refund?

The refund will be sent to the purchaser and not the gift receiver.

Will I be charged shipping fees for my purchase?

No. All shipping charges and return charges are paid for by A.P. Shaps.

How will I receive a receipt for my order?

You will receive order confirmation, delivery notification and an invoice for your order by email. There will also be a copy of the invoice in the package.

CLICK & COLLECT

What is in-store pickup?

In-store pick-up enables you to visit our boutique and pick up your item instead of A.P. Shaps sending it to you.

How do I choose to pick up in-store?

During checkout, you can specify the option to either have the jewelry sent to your preferred address or picking it up in our boutique.

How do I know my jewelry piece is ready for collection?

Your sales representative will contact you either by phone or email to confirm that your piece of jewelry is ready for collection. You will have to book a time that is suitable for you to visit our location.

Who can pick up the order in-store?

Only the purchaser can pick up your jewelry. To ensure the right person is receiving the correct item, our sales team will ask you to:

  1. Have a copy of your receipt/order confirmation
  2. Valid identification, such as passport, driving license or European ID card
What do I need to bring with me when picking up in-store?

Only the purchaser can pick up your jewelry. To ensure the right person is receiving the correct item, our sales team will ask you to:

  1. Have a copy of your receipt/order confirmation
  2. Valid identification such as a passport, driving license or European ID card
Is VAT included in the price?

Yes, 25% VAT is included in the retail price.

CARE & REPAIR

How to clean and take care of diamonds?

Store diamond jewels in such a way that each piece is separated so they cannot scratch each other. Stones vary in hardness and softer stones and metals can easily be scratched by harder stones. Diamonds are the hardest material and should be stored individually and should not contact other diamonds. Diamonds are best stored in the box in which they came in or a soft fabric pouch.Diamonds should be cleaned with warm soapy water and a soft brush. Do not use harsh detergents or alcohol. Rings can be cleaned regularly to maintain the diamond’s sparkle and remove any germs or bacteria and hand creams that may be logged underneath the setting.

Although diamonds are extremely hard, we recommend that you do not wear them while performing tasks that could scratch the metal.

How to clean metal?

Metals are sensitive to scratches and knocks. You can use a non-abrasive cleaner to maintain your gold and platinum jewelry. Use a soft cloth to regularly polish your gold and store it separately from other metals to avoid discoloration. Depending on wear and tear level, 18-carat white gold and platinum rings may require re-polishing periodically.Don’t wear your jewelry when cleaning at home with chemicals, working out, carrying heavy items, showering, gardening, or other activities where your jewelry may scratch.

Colored gemstones

Colored Gemstones require extra care. They are not as hard as diamonds and many gemstones are sensitive to heat, light and chemicals.

A.P. Shaps should always clean A.P. Shaps’ colored gemstone jewelry and you are welcome to visit us as often as you deem necessary.

OUR DIAMONDS

What are your quality standards on diamonds?

For diamonds above 0.30 carat, our quality standard is E in color, VS1 in clarity, Excellent in Cut, polish and symmetry, None Fluorescence and with a GIA Certificate. For Diamonds below 0.30 carat: D-E in color, VS in clarity.

Can I see my diamond loose before it is being set into my jewelry?

Yes, this service is available in our Stockholm boutique only.

Can I buy a diamond that is not your standard (E in color and VS1 in clarity?)

Yes. A.P. Shaps carries the largest in-house inventory of diamonds in all of Scandinavia. Please contact us by phone or email or fill in our Special Diamond Request to get a quotation for other diamond suggestions.

Can I compare different diamonds and diamond qualities?

Yes, you are always welcome to visit our boutique to view and compare our diamonds.

Do your diamonds come with certificates?

All diamonds above 0.30 carat come with a diamond certificate from GIA (Gemological Institute of America). We have diamonds with GIA certificates that are as small as 0.07 carat, although please contact us if this is of interest.

For diamond jewelry that doesn’t have a GIA certificate, you will receive an A.P. Shaps certificate stating how many diamonds and the diamonds’ quality so you can always feel confident with your purchase.

What is a GIA Diamond certificate?

Issued by the Gemological Institute of America (GIA), an independent laboratory and the world’s foremost authority on diamonds, the certificate records the physical proportions and qualities of your diamond.

Is your diamond conflict-free?

Yes. All our diamonds are responsibly mined according to the Kimberley Process, which certifies that diamonds originate from conflict-free zones. It is of crucial importance that the ethical, conflict-free provenance of our jewelry is diligently maintained. We follow the conscious jewelry philosophy.

ENGAGEMENT & BRIDAL

Are your engagement rings made by hand?

Yes. All our engagement rings are entirely hand made. We believe in true craftsmanship and offer our clients the best products as well as much greater insight into the production process.

Do you do bespoke jewelry?

Yes. Almost 70% of our bridal jewelry is bespoke to some extent . You can always contact us if you wish to book an appointment to discuss changes in designs or bespoke jewelry.

What should I consider when buying a diamond?

There are a number of factors to consider, including color, clarity, cut, proportions, fluorescence, and what types of inclusions your diamond features. All this information is given in the GIA certificate. Other important factors not stated in the certificate include luster, scintillation, how the inclusions and fluorescence affect your diamond, and so on.

A.P. Shaps uses a diamond standard for stones above 0.30 carat of E in color, VS1 in clarity, Excellent in cut, polish and symmetry and None Fluorescence. We have chosen these criteria to offer the very best to our clients and make the process of buying diamonds easy and enjoyable.

Will my engagement ring purchase arrive in a discreet box?

Yes. The outer box will be a FedEx Box. 

Can I resize my engagement ring?

Yes. It is complimentary, and you can either visit our boutique to leave in the ring for resizing or contact your sales representative and arrange a FedEx pick-up for the ring to be sent to us.

What aftercare service do you offer for your engagement rings?

We offer complimentary resizing for the purchaser’s lifetime.

We offer complimentary cleaning and polishing/rhodium plating for your engagement ring for the purchaser’s lifetime.

We offer ultrasonic cleaning in our boutique for all A.P. Shaps jewelry as often as you want.

If there are any problems with your ring, please contact us directly and we will resolve any issue. Our clients must receive service value and feel totally confident having A.P. Shaps as their jeweler.